A We offer comprehensive services tailored for foreign customers, including but not limited to product consultation, customized design, factory tours, sample provision, shipping arrangements, and after-sales support. Our dedicated international sales team is fluent in multiple languages to ensure seamless communication.

A For international customers, we accept a variety of payment methods for your convenience, including Telegraphic Transfer (T/T), Letter of Credit (L/C), and PayPal. We also work with several third-party payment gateways to provide additional secure payment options. Please contact our sales team for more details.

A Shipping times vary depending on the destination and chosen shipping method. Generally, standard sea freight takes around 20-40 days, while air freight can be as fast as 5-10 days. Once your order is shipped, we will provide you with a tracking number so you can monitor the delivery status in real-time. Please note that customs clearance and local delivery times may add additional days to the overall delivery period.

A Absolutely. We take product certification seriously and ensure that our products comply with international standards and regulations. Our profiles are certified by ISO 9001 for quality management, CE for European safety standards, and other relevant certifications depending on the destination country's requirements. We can provide certification documents upon request.

A Customer satisfaction is our top priority. We offer comprehensive after-sales support, including installation guidance, troubleshooting, warranty service, and spare parts supply. If you encounter any issues with our products, our dedicated after-sales team is ready to assist you via email, phone, or video call. We strive to resolve any issues promptly and efficiently to ensure your complete satisfaction.

A Should you need to return or exchange a product, please contact our customer service department within 30 days of receiving your order. We will provide you with detailed return instructions and guide you through the process. Please note that return shipping costs may vary and are the responsibility of the customer unless the return is due to a manufacturing defect or our error.